An accomplished Information Technology professional with the business acumen necessary to motivate personnel, garner resources, manage budgets and coordinate complex events. With over 18 years of progressive experience in solutions architecture, business recovery, workflow, imaging, financial and accounting systems consultation, requirements analysis, design, implementation and project management using proven methods, and proficiencies in technologies, tools and techniques.
Foothill Ranch, California Solutions Architect Developing managed IT solutions for small and medium size businesses by providing analysis, design, implementation and on-going evaluation of communications, network, and computing technologies.
Denver, Colorado Global Solutions Architect (contract)
Support the requirements definition, and design of a Virtual Expert Retail Assistant (VERA). http://www.teletech.com
Global Solutions Architect (contract)
Support the requirements definition, and design of Identify!, a comprehensive inbound call tracking service that records your calls, measures your marketing effectiveness, captures caller information and eliminates missed calls. The Web based reporting allows the client to instantly recover lost leads, motivate buyers through the sales cycle, and turn buyers into repeat customers by building long-term relationships. http://www.teletech.com http://www.newgen.com
Global Solutions Architect (contract)
Support the requirements definition, and design of a global eCommerce solution for the Department of State (DOS) Non-immigrant Visa (NIV) system. Functionality identified for development included the business definition for a new web based entitlement model, ePayment gateway, online decision tree to navigate through various non-immigrant visa types, online appointment scheduling and management, globalization and localization for multi-currency and multi-lingual support, and user/security management. http://www.teletech.com
Solutions Architect (contract)
Support the assessment, requirements definition, and design of an activity based management system (ABM). Functionality identified for re-development included the business definition for a new financial cost model to support JCI's activity based costing (ABC) system. The new ABC system required the integration to existing MRP, ERP systems utilized throughout JCI's global manufacturing partners. Project environment consisted of MatrixOne, Oracle 8.x, MS Office, Erwin, PowerBuilder 6.5, WebSphere, Oracle PL/SQL. http://www.jci.com
Architect (contract)
Professional Services Support for the assessment and requirements definition for the development of an Integrated Fire Management System (IFMS). Completion of the Fire Operations Enterprise Assessment and Planning Process analysis document provides a snapshot assessment of how the first responders needs are currently being met within the current environment of USFS-R5 and CDF. The assessments looked at current information communications and propagation, support capabilities, financial accountability capabilities, and the identification of best practices. The foundation of this analysis was derived from observations, interviews, and discussions at: Geographical Coordination Center (GACC) - South Operations, Riverside, California, State Joint OES/CDF Command Center, Rancho Cordova, California, Joint Emergency Command Center (ECC) – Monte Vista, El Cajon, California, Federal Interagency Communications Center (FICC), San Bernardino, CA., and USFS-R5 operation center (FAMSAC), Mather Air Force Base, Mather, California. These site reviews included evaluations of operating procedures and processes from both cooperating agencies. Interviews and technical reviews were conducted with USFS-R5/CDF designated wildland fire agency personnel at each location. The interviewed personnel provided operational insight and understanding of current levels of fire management and decision support systems capability.
Management Consulting, Systems Architect (contract)
Platform Migration (2006--2008): Provide migration strategy, planning, architecture, and infrastructure support for the migration of the Business system to IBM WebSphere. Business Personnel System (2004): Online Employee Benefits Enrollment System (Phase I of Employee Self Service portal): Perform assessment and analysis of business requirements to support the development of an Online Employee Benefits Enrollment system. Once deployed, the Online Benefits system will support year-round access for over 40,000 public employees, and will provide an interface to benefit providers (i.e CalPERS, Kasier, Blue Cross of California) of all benefit plan changes.
Business Personnel System (2004, Phase V): Perform initial assessment and analysis of business requirements to support the platform migration from SilverStream version 2.5.4 to a J2EE certified platform. Business Personnel System (2003-2004): Phase IV: Analysis of business requirements to support Phase I development of an e-Procurement module. Business Personnel System (2002-2003): Phase III: Analysis of business requirements to support community colleges. Enhance, develop and roll-out support for 4 community college districts.
No Child Left Behind (NCLB) (2001-2002): Support initial reporting requirements definition established as part of NCLB. Developed high-level architecture to provide performance and financial accountability requirements of NCLB.
Business Personnel System (2000-2002): Phase II: Operational hardening of production environment and continued production roll-out to all 23 school districts. Business Personnel System (1997-2000): Initial phase of a Government Funds Accounting business process re-engineering project which required a technical analysis of "as-is" IT infrastructure to provide target WEB based "to-be" architecture and legacy migration strategy. Systems targeted for replacement include Payroll, Personnel/HR, Tax Processing, Claims Processing, Risk Management, Financials, and Budgeting. Responsibilities include Information Strategy Planning, Program Management, System Architecture and Design. Development environment and tools: HPUX, Windows NT, Oracle 7, Oracle 8, SilverStream, MS SQL Server 6.5, MS IIS, Oracle Developer 2000, UNIFACE, ERwin, MS Visual Basic, Visual C/C++, MicroFocus COBOL, HP OpenView, MS Office Pro, VISIO, and FlowCharter. http://www.rcoe.k12.ca.us/
Architect (contract)
Architect responsible for the assessment, analysis, and recommendation for the remediation of performance related issues causing periodic outages on corporate website. Responsibilities included the business and technical review and assessment or the corporate marketing campaign impacting the production WEB environment, Web architecture, application partitioning (static vs. dynamic content), Oracle database, and caching technologies. Tools utilized included WebTrends, Erwin, MS Office, BEA WebLogic, Tomcat, JBuilder.
Technical Architect (contract)
Participate on Lucent's System Architecture Review Board (SARB) in Technical Reviews of the architectural problem and solution for projects. Lucent's SARB was established in 1988 to increase the level of successful internal projects. At present, the SARB members include managers from all Lucent Business Units. www.lucent.com
Management Consultant (contract)
Provided business, technical, and organizational assessment of an organization's product offering, and R&D teams. Assisted in the development and review of business plans.
Delivery Manager (contract)
Assist ADC's corporate E-Commerce business unit to develop strategy for the migration of ADC business units (over 53 different business units) to ADC's corporate E-Commerce portal. E-Commerce Portal Development environment consisted of Windows NT 4, Oracle 8 NT, MS SQLServer 6.5, SilverStream Application Server, and MS Office Pro. Coordinated analysis and development across remote sites (Analysis team located at different geographical locations across the nation, development team in Boston Massachusetts, and production team in Eden Prairie, Minneapolis ). www.adc.com
Management Consultant (contract)
Develop business and technical transition strategy to Object Automation's Executive Management. Provided business, technical, and organizational assessment of OA's product offering, and R&D technical skills. Results of assessment were used to develop a new business plan for the transition of OA to WellSprings Inc. a "Supply Chain Control" solutions company. www.oa.com, www.wellsprings.com
System Architect (contract)
Identified and developed e-Business software for Lucent sales. The Lucent "POPshot MSA Modeler" was designed to provide Lucent customers with the ability to generate MSA configurations based on their own requirements. The Modeler provides the ability to easily alter input parameters to facilitate comparisons of resulting systems. The Modeler is not intended to replace the engineering team or existing configurators, rather, it was designed as a complement, to provide a quick approximation of valid MSA configurations as a guide to construction planning and pricing. Development environment consisted of Windows NT 4, Oracle 8 NT, Erwin, SilverStream Application Server, and MS Office Pro. Coordinated analysis and development across remote sites (Analysis team located at Lucent San Ramon office, development team in Southern California, and production team in Riverside California).
Chief Implementation Architect (contract)
eXtreme Information Infrastructure: A project sponsored by the National Institute of Urban Search and Rescue, the US Air Force, and the US Marine Corp to build a mission-critical nationwide emergency response communications infrastructure. Responsibilities include Information Strategy Planning, Program Management, System Architecture and Design. Development environment and tools: SEQUENT DYNIX/ptx 4, Windows NT 4.0, Oracle Parallel Server 8.0.4, APACHE Server, Oracle Designer/Developer 2000, ERwin, Visual C/C++, IBM/Tivoli TME 10 NetView, IBM MQ Series, MS Office Pro, FlowCharter, and Netscape Enterprise Server. URL - http://www.niusr.org/
Systems Architect (contract)
Century Customer Care: Initial phase of Customer Care business process re-engineering project which required a technical analysis of "as-is" IT infrastructure to provide target "to-be" architecture and migration strategy. Results of Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions were documented using ABC Flowchart and MS Word.
Systems Architect (contract)
Loan Referral System (LRS): Provided architecture and technical hands-on support for the development of an Automated Loan Referral System. Major components of LRS included automatic risk based grading of loans, NationsBank mainframe to LRS integration, and Call Center Automation for Underwriters and Sales Associates. The system was designed to support daily extraction of client data from a mainframe file and automatically calculate loan amounts based on client risk scores. Auto approved loans were sent to a 3rd party check printing house while disapproved loans were sent to a call center operated by underwriters. The system was delivered as a Client/Server solution utilizing ORACLE Server 7.3.2 (AIX 4.1.5) and PowerBuilder 5.0 (Windows 95) for GUI development. MS Visual SourceSafe was used as the change management tool for managing C, ORACLE ProC, MS Visual Basic, PowerBuilder 5, ABC Flowchart, MS Visual Test, and MS Office documents.
Systems Architect (contract)
Lease Information System: Provided architecture and technical hands-on support for the development of a data migration/conversion system. The target architecture required data conversion and migration from legacy ADABAS to an Oracle 7.2.3 (RS6K) environment. An integrating database strategy was used the ensure concurrent use of production environment while allowing new migrated applications to be "turned on" and legacy applications to be "turned off." ETI Extract 2.4/3.01 was used. Lease Information System: An Enterprise "war room" was developed to manage the distributed computing environment. SNMP extensible objects were developed to manage software objects (daemons and "faceless" applications). Integration of the following COTS applications were used: IBM/Tivoli TME 10 Network Node Manager, HP OpenView Node Manager, BMC Patrol, COMMAND POST, ORACLE 7.3.2, ProC, and PowerBuilder 5. Documentation was provided using MS Word and Visio.
Systems Architect
Optegra Workflow: Provided architecture and technical hands-on support for the development of an Enterprise Workflow System to manage the product development life cycle within a manufacturing environment. The product was delivered as a Client/Server solution utilizing ORACLE RDBMS and Neuron Data for GUI development. Initial platform coverage was on HPUX 10.x, 9.x, Solaris 2.3-5, AIX 3.2.5,4.1.3-5, SGI IRIS 5.3, DEC OSF/1, Windows 3.x, 95,NT. Managed a multi-national development team based in Bedford MA. with satellite development in Pune India and Columbus Ohio. The product is currently being used at Airbus, Catepillar, Toshiba, Toro, and other Fortune 50 companies. Received Excellence Award upon GA delivery of Optegra Workflow.
Optegra CMOM: Provided design and technical hands-on support for the development of a Common Message Oriented Middleware (CMOM) for use as the standard messaging system between application suites used by an Enterprise Product Data management System (PDM). Optegra FTR: Provided design and technical hands-on support for the development of Full Text Search Engine utilizing Fulcrum Search Engine for an Enterprise Product Data management System (PDM).
Optegra HSM: Provided designed and technical hands-on support for the development of a Hier-archical Mass Storage (HSM) systems for an Enterprise Product Data Management System (PDM). Developed interface to Legato Networker and EMC Epoch HSM. Modify PDM Data model to support HSM extended attributes.
Process Architect Defined and established internal ISO 9K practices for software product development.
Programmer Analyst
Tele-medicine: Provided design and technical hands-on support for the development of a Distributed Multimedia Data Repository targeted towards improving Health Care services for Harris Corporation employees. Development included, but not limited to, the development of 3-Tier Distributed Hierarchical Storage Management System capable of storing and retrieving tera-bytes of digital radiological images (a data repository configured specifically for Health Care); the development of AIX NetView SNMP agents to support automatic system fault recovery and trouble ticket generation. Assisted Harris Corp. in establishing a WAN between Harris Corp. (Florida) and UCLA campus (California).
PACS: Provided migration strategy for downsizing existing multi-million dollar data repository to a more cost-effective solution. Ported UNIX applications to Windows NT. Migrate Sybase server and client applications from UNIX to MS SQL Server on Windows NT. Re-engineered existing enterprise network to support multi-media traffic. Managed PowerBuilder application development to facilitate medical staff's request for image retrieval from data repository. 1K Digital Display Station: Established design methodology. Provided hands-on technical development support from initial design to final manufacturing and assembly of working Medical Graphics Display Processor board. System integration of final display board and UNIX X11 GUI application to provide Medical Center Radiological staff the capability to soft-copy view CR, CT, and MR images. System was deployed throughout the Intensive Care Units at UCLA Medical Center.
Systems Administrator: Installed, configured, and maintained computing enterprise for the Department of Radiological Sciences consisting of 100+ Sun, SIEMEN, GE, HP, and IBM workstations. Sybase/Informix DBA: Installed, configured, and maintained Sybase and Informix DBMS for the Department of Radiological Sciences. Established mirrored Sybase databases across UCLA campus.
Programmer Analyst
Client/Server AFIS: Responsible for the development and integration of a mission-critical Automatic Fingerprint Identification System for the National Registry Inc. (NRI). Design of the system consisted of distributed client/server applications incorporating mirrored Sybase database engines, dual Ethernet backbones, virtual system console utilizing HP's OpenView Enterprise Management framework, and a HSM designed specifically for AFIS. Provided design capable of supporting 4000+ remote dial-in clients. Provided requirements documents based upon NRI/RD Labs specifications. Developed Decision Support System using PowerBuilder to monitor database transactions. Provided infrastructure design to support high availability and fault tolerance.
System Administrator: Responsible for the procurement, configuration, installation, and maintenance of HP 9000/7xx and Intel PC workstations. Administrate DNS, NIS (yellow pages), NFS, DCE, Netware Syscon, xdm. Network Administrator: Responsible for the design, procurement, configuration, installation, and maintenance of an enterprise consisting of UNIX and Novell networks. Sybase DBA: Installed, configured, and maintained mirrored Sybase DBMS.
Training: Presented technology seminars on emerging trend in Multi-media and Network technologies to Pacific Rim countries.
Principal and Technical Manager
Business: Responsibilities include, but not limited to, establishing business alliances with Pacific Rim countries for the purpose of computer trading; development of wholesale distribution channel in the US. Established marketing channels to sell personal computer within EDS for system integration projects; Space Power Inc. for their contract with the Soviet Union; and other GSA qualified vendors. Responsible for the review and acquisition of wireless mouse technology from Numonics Corporation, and the re-establishment of a manufacturing site in the Pacific Rim.
Technical: Evaluation of emerging technology for possible acquisition/use in systems integration projects/proposals. Novell NetWare, UNIX, and dBASE administrator. Modified SBT dBASE General Ledger, Accounts Payable/Receivable to meet business requirements.
Application Programmer
Application programming for an Automatic IC Test system. Development included a GUI interface to test equipment, virtual memory manager, test vector compiler and code generator. Developed application tools for equipment control and calibration. Responsible for daily operation of multi-user S100 system.
Programmer Analyst (contract)
Designed, implemented, and installed an integrated software package to track funding for foreign exchange students. Application was designed around RBASE V for PC.
Systems Consultant/Technician
Supervised training sessions on UNIX and UNIX Systems programming. Assisted students in developing techniques necessary to design and develop software projects. Established repair procedures to provide efficient service for campus computing center.
University of California, Santa Cruz: 1984 Santa Cruz, California
Bachelor of Arts in Computer and Information Sciences with Minor in Mathematics.
Woodrew Chao, Bruce K. T. Ho, Reza Sadri, Ricky Taira, Lu Huang, "Implementation of an Distributed 3-Tier Hierarchical Storage Management System for Tele-medicine," SPIE, 1995
Zhimei Jiang, John Chao, Woodrew Chao, Bruce K. T. Ho, "Tele-Consultation in Tele-Medicine," SPIE, 1995
D. T. Chen, B. K. Ho, W. Chao, R. K. Taira, J. R. Benson, R. M. Sadri, "PACS Intelligence: Automatic Feedback for PACS Retrieval Requests," Proceeding RSNA, 1994
Chen Doris, Ho Bruce KT, Chao Woodrew, Taira Ricky, "Image Flow Management in a PACS network," Proceeding SPIE, PACS Design and Evaluation, 1994
Woodrew Chao, Bruce K. T. Ho, Reza Sadri, Ricky Taira, Lu Huang, "Strategy Incorporating System Intelligence for Implementing a Hierarchical Storage System for Tele-medicine / PACS," Proceeding RSNA, 1994
K. Leung, W. Chao, B. K. Ho, R. K. Panwar, S. Fotedar, V. Bhushan, "Image Navigation for PACS Workstation," Proceeding RSNA, 1994
R. M. Sadri, W. Chao, B. K. T. Ho, R. K. Taira, D. T. Chen, H. K. Kangarloo, "PACS War Room: Centralized PACS Monitoring and Control," Proceeding RSNA, 1994
Woodrew Chao, "Distributed 3-Tier Hierarchical Storage Management System," SPIE, 1995
Woodrew Chao, "Legacy System Migration Strategies," Riverside County Office Of Education, 1998
Woodrew Chao, Keith Lough, "Data Integration Strategies," Defense Business Day, Wright Patterson AFB, 1998
Woodrew Chao, "Information Technology Strategies," Future Chief Business Officer (CBO), Riverside CA, 2000
Woodrew Chao, "Executive Briefing, Panel Member," Government Business Education Technology Expo 2001
Woodrew Chao, Warren Douglas, "Executive Briefing, Homeland Defense," Government Business Education Technology Expo 2001
Woodrew Chao, Roger Gloss, "ERP Solutions: How to make it work for Public Sector," Government Business Education Technology Expo 2001